FAQ

FAQs

When will my artwork ship?

 We estimate it takes up to 3-5 working days to print and frame our artwork, often it is much quicker. As soon as your order ships we'll send you an email with the tracking details.

Can you customize the size of your artworks?

Please reach out to art7studio317100@gmail.com with your customization request and we will do our best to accommodate you.

What is the shipping cost?

The shipping cost for your order will be calculated and displayed during checkout, based on the address written on your order.

Do I need a PayPal account to pay?

No. At checkout, click the PayPal button, then choose "Pay with Debit or Credit Card" on the PayPal page. You can pay by card without signing up for PayPal.

Do your prints have texture?

All of our artwork is printed flat on artist-quality canvas. We do not add texture to our prints. The canvas itself has a slight texture to it.

Where is your store located? Where do you ship from?

Our studio is located in Taiwan, with manufacturing partners strategically located in the United States, Canada, the United Kingdom, and Europe. Depending on frame stock availability, orders will be dispatched from the production centre closest to the delivery address provided.

What do I do if my artwork arrived damaged?

We're so sorry if your artwork was damaged during transit! To receive a replacement, please email us at art7studio317100@gmail.com with the following photos within 2 weeks of receiving your artwork: 1. the damage, 2. the full front of the canvas, 3. the full back of the canvas, 4. the full front of the box it arrived in, 5. the full back of the box, and 6. the bubble wrap and corner protectors.We'll assist you by arranging a replacement to resolve the issue promptly.

Can you customize the size of your artworks?
Please reach out to art7studio317100@gmail.com  with your customization request and we will do our best to accommodate you.